Free shipping on purchases over 50 €.

FAQ's

PRODUCTS

> Do you have a complete list of ingredients for each product?
Of course! You can find all the information for each product in its description.

> Do your products have an expiration date? 
Yes, they do. Each product has the indicated validity of use in its packaging.

 

> Can I use your products on all members of my family?
All of our products are tested to be safe for anyone using them. However, we suggest that you inform yourself of all the ingredients contained in the product in order to check if there is any specific allergen present that may affect you or someone in your family.


 

PACKAGING
 

> Is your packaging recyclable? 
Yes, in its entirety. Including shipping packaging.

> Is it possible to refill packaging?
At this point we just refill the candle bottles. But we are looking for the best solution for other products like lip balm that is in line with environmental policies. Refilling other containers poses health and safety problems; therefore, we are also looking for an alternative in this regard.



ONLINE ORDERS


> Do you ship outside Portugal? 
Yes, we do. For purchases over 50€ shipping is free.

> I have a problem with my order, who should I contact?
Send us an email to info@willowsoapery.com and we will get back to you as soon as possible.

> What is the shipping cost?
You can have a preview of what will be the value of postage before confirming your order and making payment.

> What is the return policy? 
Click here to find out more about our return policy.