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Return policy


At Willow Soapery, our return policy is 15 days after receipt of the order. After 15 days of purchase, it is unfortunately not possible to request a refund or exchange. To proceed with the return, the products must be intact, sealed, complete and in the original packaging, which must not be damaged, altered or scratched.

To exercise your right of return, you must speak to us through existing contacts, specifying the order number, description or reference of the product(s) you want to return and what form of refund you want.

The return of incomplete, damaged or scratched products, as well as products without the original packaging and / or label, or products with signs of having been used, will not be accepted. It will also not be accepted to return products that have an expiration date of less than one month. 


You must return the item(s), request a refund and make a new purchase. The entire return process is described in the item returns.