Free shipping on purchases over 50 €.

Shipping Policy

At Willow Soapery, our goal is to offer you the best shipping options. It is important for us to know that you receive your orders and that is why we are so careful with our packaging.

We want to optimize our shipping method but for now we have chosen to send via CTT and you can choose between regular and registered mail. The cost is mentioned during the checkout of each product but the minimum shipping cost is 0.85€ and can go up to 5.90€. For special cases it can exceed this value and we have the possibilities broken down accordingly.

Shipping via CTT usually takes 1-2 business days to Portugal, and there may be delays depending on the company's service. For Europe it takes an average of 3 days. However, until we leave your order at a post office, the average time that usually passes is 2 days.

Products on our website are subject to availability and delays may occur beyond our control. Consequently, any dates specified for delivery are only an estimate.

To get information about your order, please contact us.

If you have any questions during the process, just reach out to us through the means we provide and we will try to respond as soon as possible.