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Terms of Service

Section 1 - What do we do with your information?

When you buy something from our store, as part of the buying and selling process, we collect the personal information you provide to us, such as your name, address and email. 

When you browse our store, we also automatically receive the internet protocol from your computer (IP address) in order to obtain information that helps us to know more about your browser and operating system. In this way, we can also ensure that the purchase is being made by a person and not for fraudulent reasons. 

With your permission, we can send you emails about our store, new products and other updates.

Section 2 - Consent

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange a delivery or return a purchase, you agree to our collection and use of personal information only for those specific purposes. 

If we ask for your personal information for a secondary reason, such as marketing, we will ask for your consent, or give you the opportunity to say no. 

If after providing your data you change your mind, you can withdraw your consent whenever you want and thus avoid contact us to obtain or disclose information. Get in touch with us through our social networks or email: info@willowsoapery.com

Section 3 - Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions.

Section 4 - Shopify

Our store is hosted on Shopify Inc. which provides us with an online e-commerce platform and allows us to sell our products and services. 

Your data is stored through Shopify data storage, databases and the application Shopify overview. They store data on a secure server protected by a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card details. They are encrypted using the Card Payment Industry Data Security Standard (PCI-DSS). Your purchase transaction data is only stored for the period necessary to complete your purchase transaction. After completing the purchase, your purchase transaction information is erased. 

All direct payment gateways adhere to the standards defined by the PCI-DSS, which are managed by the PCI Security Standards Council. It is a joint effort of brands such as Visa, MasterCard, American Express and Discover. 

The PCI-DSS requirements help ensure the safe use of credit card information by our store and service providers. 

For more details, read the Terms or the Shopify Privacy Policy.

Section 5 - Third Party Service

In general, our suppliers will collect, use and disclose your information only to the extent necessary to enable them to perform the services they provide to us. 

However, certain service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in relation to the information we are required to provide you about shopping-related transactions. 

For these suppliers, we recommend that you read their privacy policies so that you can understand how your personal information will be used by those. 

Specifically, remember that certain suppliers may be located or have facilities located in jurisdictions other than yours or ours. Therefore, if you want to proceed with a transaction involving a third party service provider, your information may be subject to the legislation of the jurisdiction (s) where the service provider or its facilities are located. 

For example, if you are in the Canada and your transaction is processed by a payment gateway in the United States, your personal information used to complete the transaction may be subject to disclosure under United States law, including Patriotic Law. 

Once you leave our website store or are redirected to a third party application or website, you will no longer be governed by this Privacy Policy or the Terms of Service on our website.


Section 6 - Security

To protect your personal information, we take precautions and follow industry best practices to make sure it is not lost, misused, consulted, disclosed, altered or destroyed. 

If you provide us with your credit card information, it will be encrypted using "secure socket layer" (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional measures accepted by industry standards.

Section 7 - Age of Consent

By using this website, you confirm that you are of age in your place of residence and that you have given us your consent to allow any of your minor dependents to use that website.


Section 8 - Changes to Privacy Policies

We reserve the right to modify this privacy policy at any time. Therefore, please consult it frequently. The changes and clarifications take effect immediately after being published on the website. If we make changes to the privacy policy, we will notify you of the update. 

Thus, you will know what information we collect, how we use it, and under what circumstances, if applicable, we will use and / or disclose it. If our store merges with another company, your information may be transferred to new owners so that we can continue to sell you products.